Shipping policy

Shipping Policy

Last updated: September 2026

1. Where We Ship We currently ship to addresses within the United Kingdom. 

2. How Our Shipping Works Most of our range is supplied through a network of independent sellers we've carefully chosen to work with. Because of this, shipping costs, dispatch times, and delivery estimates can vary slightly from item to item, based on where and who it ships from. The exact rate and estimated delivery window for each product is always shown at checkout before you pay, so there are no surprises.

3. Processing and Dispatch Times Our sellers typically dispatch orders within 2–4 business days of purchase. Items we hold, fix, or restore ourselves are usually dispatched within 1–2 business days. Dispatch times can occasionally take longer for items that need extra care in preparation, such as restoration work.

4. Delivery Times Most orders arrive within 5–10 business days of dispatch, though this can vary by seller and delivery location. You'll see an estimated delivery window at checkout for each item in your basket.

5. Multiple Items, Multiple Parcels If your order includes items from more than one of our sellers, they may be dispatched separately and arrive in separate parcels, sometimes on different days. You'll get tracking information for each shipment so you always know what's on its way. Regardless of how many parcels your order arrives in, you only ever need to contact us if something's wrong.

6. Shipping Costs Shipping costs are calculated per item based on the rate set by each seller and are shown clearly at checkout. Where possible, we combine or reduce shipping costs for orders with multiple items, and some sellers offer free shipping over a certain order value.

7. Order Tracking You'll receive tracking information by email as each part of your order is dispatched.

8. Shipping Delays While we and our sellers aim to hit the estimated windows shown at checkout, delays can occasionally happen due to courier disruption, weather, or high demand. We'll let you know of any known delays affecting your order.

9. Incorrect Addresses Please double check your delivery address at checkout. We can't be held responsible for orders delayed or lost due to an incorrect address, but let us know as soon as possible if you spot a mistake before your order ships.

10. Lost or Damaged Parcels If your order doesn't arrive or arrives damaged, contact us at [support email] within [14] days of the expected delivery date and we'll sort a replacement or refund with the relevant seller.

11. Contact Us Questions about shipping? Reach us at our Contact Us page