Terms of service

Terms of Service

Last updated: September 2026

Welcome to Don't Buy New. These Terms of Service ("Terms") govern your use of our website www.dontbuynew.co.uk and any purchases you make from us. By using our site or placing an order, you agree to these Terms.

1. About Us Don't Buy New ("we", "us", "our") is a UK-based retailer helping people fix, restore, and revive the things they already own. Our registered business details are [company name, number, and registered address].

2. Orders and Acceptance Placing an order does not guarantee acceptance. We confirm a contract only when we send you an order confirmation. We may refuse or cancel an order at our discretion, including in cases of pricing errors, stock issues, or suspected fraud.

3. Pricing and Payment All prices are listed in GBP and include VAT where applicable, unless stated otherwise. We reserve the right to change prices at any time, but changes won't affect orders already confirmed. Payment is taken at checkout via our approved payment providers.

4. Delivery We aim to dispatch and deliver orders within the timeframes stated at checkout or on our shipping page. Delivery times are estimates, not guarantees, and we're not liable for delays outside our reasonable control.

5. Returns and Refunds Your right to return or exchange items is set out in our Refund Policy. Nothing in these Terms affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015.

6. Product Descriptions We do our best to describe products accurately, including any restored, repaired, or pre-loved items, but slight variations in colour, finish, or condition may occur due to the nature of restoration and photography.

7. Intellectual Property All content on this site, including text, images, logos, and design, is owned by or licensed to Don't Buy New and may not be reproduced without permission.

8. Limitation of Liability To the extent permitted by law, we are not liable for indirect or consequential losses arising from your use of our site or products. Nothing in these Terms limits liability for death, personal injury, or fraud.

9. Changes to These Terms We may update these Terms from time to time. Continued use of the site after changes are posted means you accept the updated Terms.

10. Governing Law These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us Questions about these Terms? Reach us using our 'Contact Us' page